Terms & refund policy

One account per person. Don't share your login, and don't share purchased access (curriculum or class credits) with anyone who hasn't paid for it themselves. Access is for the account holder only, not transferable or resellable. We can suspend or close accounts that violate this.

The $69.99 curriculum purchase unlocks every scale module for that account, permanently. There's no subscription and nothing else to buy for lesson content.

Curriculum purchases are final. Because access is granted immediately and it's digital content, nothing about the $69.99 purchase is refundable, for any reason, once it's bought.

Credits are $34.99 each (1 credit = 30 minutes), with a bigger discount the more you buy at once: 10% off at 4+, 20% off at 10+, 30% off at 20+. Credits never expire.

Money spent on credits is non-refundable. The only way a credit itself comes back to your balance (never as cash) is by canceling a booking at least 24 hours before it starts. That's it; there's no other automatic refund path.

You can cancel a booking yourself any time up until 24 hours before it starts, and the credit goes right back to your balance.

Once you're inside that 24-hour window, self-cancellation is turned off. There's no button for it, and no refund for canceling or not showing up that close to class time, since that seat could have gone to someone else. If something genuinely comes up in that window, message us directly; a credit refund at that point is a case-by-case call we make by hand, not something the app grants automatically.

Booking a slot mainly to hold it and canceling or no-showing often isn't in the spirit of the 10-seat cap, so we may cancel bookings or limit how many active bookings an account can hold if that becomes a pattern.

Payments go through Zelle and are checked by hand before access or credits are granted, which is why it's not instant. Submitting a fake or altered payment reference to get access is fraud and results in the access being revoked and the account closed, no warning.

Once access has been granted, reversing the underlying bank transfer instead of contacting us directly (a "chargeback" on a Zelle payment) will get the account suspended while we sort it out.

Keep profile photos and messages appropriate: nothing offensive, nothing that isn't yours to post. We can remove content or restrict an account that doesn't follow this.

Pricing, the class schedule, and these terms can change going forward, but we won't retroactively change what you already paid for. Announcements and this page are how we'll let you know.

Message us directly through the app and we'll sort it out. We'd rather talk than argue over fine print.