Terms & refund policy

One account per person. Don't share your login, and don't share purchased access (curriculum or class credits) with anyone who hasn't paid for it themselves. Access is for the account holder only, not transferable or resellable. We can suspend or close accounts that violate this.

The curriculum isn't sold separately. It comes with an active class plan, and your teacher opens it one scale at a time as you progress. When a plan ends, curriculum access continues until the end of the month you already paid for, then closes. Approved applicants get a 3-day free trial of the first lessons.

Payments are final. Curriculum content is digital and shared only with the student it was opened for, so it can't be refunded once access is granted.

Every class is 45 minutes, one-on-one. Your weekly classes come from a Payment Plan: Monthly, 3-Month, or 6-Month, paid one Zelle or Venmo installment at a time, longer terms at a lower rate. Enrolling reserves your weekly day and time exclusively and auto-books it every week for as long as the plan stays active. You can skip or change a class up to 6 hours before it starts; inside 6 hours, please attend or message us. A skipped class stays on your account to rebook on another day, but it is forfeited if unused once that installment's monthly cycle expires.

Extra classes are $55 each, booked and paid for one at a time on the Lessons page, for more time on top of your weekly class. Credits cannot be bought. They come only as a gift, a refund or an employee benefit, and can be used when booking an extra class.

Family bundles use the same cadence and term rates a solo Payment Plan does, for 2 or more separate, already-existing accounts at once, paid as a single upfront payment for the whole term instead of monthly installments, plus an extra 10% off the combined total. Family credits never expire.

Money spent on credits is non-refundable. The only way a credit itself comes back to your balance (never as cash) is by canceling a booking at least 6 hours before it starts. That's it; there's no other automatic refund path.

A credit is never charged when you book. It's only charged once, at the lesson itself, when attendance is marked, present or absent. Canceling at least 6 hours ahead removes the booking before that ever happens, so nothing is charged.

Once you're inside that 6-hour window, self-cancellation is turned off. There's no button for it, and simply not showing up doesn't stop the charge either, since that time was already held for you. If something genuinely comes up in that window, message us directly; an exception at that point is a case-by-case call we make by hand, not something the app grants automatically.

Booking a slot mainly to hold it and canceling or no-showing often isn't in the spirit of a one-on-one or family time slot, so we may cancel bookings or limit how many active bookings an account can hold if that becomes a pattern.

Payments go through Zelle or Venmo and are checked by hand before access or credits are granted, which is why it's not instant. For returning students, a monthly installment unlocks right away and is checked afterward. Submitting a fake or altered payment reference to get access is fraud and results in the access being revoked and the account closed, no warning.

Once access has been granted, reversing the underlying bank transfer instead of contacting us directly (a "chargeback" on a Zelle or Venmo payment) will get the account suspended while we sort it out.

Keep profile photos and messages appropriate: nothing offensive, nothing that isn't yours to post. We can remove content or restrict an account that doesn't follow this.

Pricing, the class schedule, and these terms can change going forward, but we won't retroactively change what you already paid for. Announcements and this page are how we'll let you know.

Message us directly through the app and we'll sort it out. We'd rather talk than argue over fine print.